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Apgujeong Topline Clinic Membership Terms

❑Chapter 1: General Provisions

[Article 1: Purpose]
These terms and conditions set forth the rights, responsibilities, and obligations of Apgujeong Topline Clinic (hereinafter referred to as “the Clinic”) and users concerning the conditions and procedures for using the Clinic's services.

[Article 2: Effectiveness and Amendment of Terms]

(1) These terms become effective when made public to users.
(2) The Clinic reserves the right to modify these terms due to operational needs or significant business reasons. Any changes take effect in the same manner as above.

[Article 3: Supplementary Provisions]
Any matters not specified in these terms shall be governed by applicable laws.


❑Chapter 2: Membership Registration and Service Use

[Article 1: Definition of Member]
A member is an individual deemed eligible by the Clinic, who agrees to these terms, completes the registration form, and is issued an ID and password.

[Article 2: Establishment of Service Subscription]

(1) Service subscription is established upon the Clinic’s acceptance of the user’s application and agreement to the terms.
(2) Prospective members must provide personal information requested by the Clinic.
(3) Upon acceptance, the Clinic notifies the user of their ID and other necessary information.
(4) The registered ID cannot be changed, and each person may have only one ID.
(5) Applications may be rejected if they fall under any of the following:
a. Using another person's identity
b. Not applying with one's real name
c. Providing false information in the application
d. Applying with intentions to disrupt social order or morality

[Article 3: Service Usage and Restrictions]

(1) Service is available 24/7 unless there are technical issues.
(2) The Clinic may restrict service time for system maintenance with prior notice to members.
(3) Online consultations may not be available 24/7 depending on the availability of consulting physicians.

[Article 4: Service Charges]

(1) Services are free for all registered members.
(2) If the Clinic introduces paid services, the details will be announced in advance.


❑Chapter 3: Withdrawal, Re-registration, and Usage Restrictions

[Article 1: Service Withdrawal]

(1) To withdraw, members must submit a cancellation request via email, including their name, ID, and reason for withdrawal.
(2) The Clinic will verify the information and proceed with the cancellation.

[Article 2: Service Re-registration]

(1) If a user who has withdrawn from the service under Article 1 wishes to re-register, they must request re-registration directly by email to the administrator.
(2) When requesting re-registration, the user must provide their name, Resident Registration Number, ID, and phone number for identity verification.
(3) Re-registration is complete once the user can log in with their previous ID and password.

[Article 3: Restrictions on Service Use]

The Clinic may terminate the service contract or suspend the service for a specified period without prior notice if a member engages in the following activities:

a. Acts that violate public order or morality
b. Involvement in criminal activities
c. Using the service with intentions to harm national or public interests
d. Unauthorized use of another person’s ID and password
e. Damaging another person’s reputation or causing harm
f. Dual registration with different IDs
g. Acts that jeopardize the stability of the service or hinder proper usage
h. Violation of applicable laws or terms set by the Clinic


❑Chapter 4: Limitation of Liability Regarding Service

[Article 1: Online Consultation]

(1) The Clinic strives to maintain security to ensure that consultation content is not disclosed to third parties except the consulting physician and service administrator. However, the Clinic is not responsible for disclosure or loss of consultation content in the following cases:
	a. Disclosure due to user negligence, such as password leakage
	b. Deletion of consultation by the user using the 'delete' function
	c. Disclosure or loss due to natural disasters or other uncontrollable circumstances
(2) Physicians may refer to consultation content to provide comprehensive and appropriate responses.
(3) Consultation content may be used, with personal information removed, for the following purposes:
	a. Academic activities
	b. Publications such as printed materials or CD-ROMs
	c. FAQ, recommended consultations, or other service content
(4) Responses to consultations are based on the personal knowledge of each physician and do not represent the official opinions of the Clinic.
(5) Consultations may not be provided in full or part for the following types of inquiries:
	a. Repeated inquiries with the same content
	b. Inquiries using inappropriate language
	c. Inquiries requesting diagnosis
	d. Inquiries about costs, tests, or drug prices

[Article 2: Information Service]

(1) Information provided by the service is general and intended only for informational purposes. It should not replace professional medical diagnosis, and users should consult a physician for any health concerns. Do not disregard or delay seeking medical advice because of information from the service.
(2) The Clinic does not endorse any specific test, product, or treatment mentioned in the service. Opinions expressed are solely those of the consulting physician.
(3) Users are responsible for any harm, injury, or disadvantage resulting from the use of information, ideas, or instructions provided by the service.


❑Chapter 5: Obligations

[Article 1: Clinic's Obligations]

(1) The Clinic ensures members can use the service unless there are special circumstances.
(2) The Clinic is obligated to provide continuous and stable service as outlined in these terms.
(3) The Clinic will address member opinions through proper procedures, informing them of reasons and schedules if additional time is required.

[Article 2: Obligations Regarding Member Information Security]

(1) Members are responsible for managing their ID and password.
(2) Members agree to receive emails as part of the service.
(3) Members must notify the Clinic if their ID is used without authorization.
(4) The Clinic will not sell or provide personally identifiable information to unrelated third parties without prior consent, except in the following cases:
	a. Providing information to developers for new features, information, or services
	b. Providing statistical data to advertisers without revealing individual identities
	c. Using information to provide targeted advertisements or services
(5) In communication spaces (e.g., message boards), personally identifiable information may be disclosed voluntarily by users. The Clinic cannot control third-party actions regarding such disclosures and offers no guarantees regarding information visibility.
(6) The Clinic may share member information with service partners and affiliates.


❑Chapter 6: Dispute Resolution
(1) Any disputes arising from service use, not covered by these terms, shall be resolved through mutual agreement between both parties to the greatest extent possible.
(2) In the event of litigation arising from service use, the court with jurisdiction over the location of the Clinic shall be the competent court.

Supplementary Provisions
These terms and conditions shall take effect on August 25, 2020.

Apgujeong Topline Clinic (hereinafter referred to as "the Clinic") values the personal information of its patients and complies with the [Act on Promotion of Information and Communications Network Utilization and Information Protection]. Accordingly, this Clinic informs you of the purpose and method by which the personal information you provide is used and the measures taken to protect your personal information in accordance with our privacy policy. The sequence of our privacy policy is as follows.

Highlighted Modifications

❑Items and Methods of Personal Information Collection
❑Purpose of Personal Information Collection and Use
❑Retention and Use Period of Personal Information
❑Destruction Procedure and Method of Personal Information
❑Provision and Sharing of Personal Information
❑Outsourcing of Collected Personal Information Handling
❑Rights of Users and Legal Representatives and How to Exercise Them
❑Withdrawal of Consent/Method of Membership Withdrawal
❑Matters Concerning the Installation/Operation and Refusal of Automatic Personal Information Collection Devices
❑Personal Information Manager
❑Measures to Ensure the Safety of Personal Information
❑Obligation to Notify Changes in Policy

❑Personal Information Collection Items and Collection Methods
- The Clinic collects only the minimum necessary personal information for service use during membership registration. For service use, mandatory and optional items are present during registration. Although we collect email as a mandatory item, optional items like subscription status do not affect service usage if left unfilled.

[Collection Items] Name, Resident Registration Number, Address, Contact Information, Medical Records, Email
※ Unique identification information and medical records are retained as required by law, with no additional consent needed.
[Personal Information Collection Method] Website (membership registration, consultation board, online reservations)

❑Purpose of Personal Information Collection and Use
The Clinic uses collected personal information for the following purposes. All information provided by the user is not used for purposes other than those stated below, and any change in usage purpose will be subject to prior consent.

[Medical Information] Providing medical services for diagnosis and treatment, billing, payment, and refunds.
[Website Member Information] Online appointment booking and consultation are provided only as anonymous consultations without any use of member information for hospital news or surveys.

❑Retention and Use Period of Personal Information
The Clinic destroys your personal information immediately once the collection or provision purpose has been achieved.

[Medical Information] Retained in accordance with the Medical Records Retention Standards specified by the Medical Act.
[Website Member Information]
No membership registration or withdrawal is required on the website. Information is retained only if necessary under relevant laws like the Commercial Act.

- Records on consumer complaints or dispute resolution: Retained as per relevant consumer protection laws.
- Records related to the collection/handling and use of credit information: Retained as per relevant credit protection laws.
- Records on identity verification: Retained as per relevant information protection laws.
- Records on visits: Retained as per the Communication Secrets Protection Act.

❑Destruction Procedure and Method of Personal Information
The Clinic promptly destroys personal information after fulfilling its purpose of collection and use. The procedures and methods for destruction are as follows:

[Destruction Procedure] Information entered for purposes like membership registration is destroyed immediately after achieving its purpose.
[Destruction Method] Electronically stored personal information is deleted using technical methods that prevent recovery. Printed personal information is shredded or incinerated.

❑Provision and Sharing of Personal Information
The Clinic does not use or share personal information beyond the disclosed scope without your consent, except as required by law.

- Submission of medical records for insurance claims to the Health Insurance Review and Assessment Service as per the National Health Insurance Act.
- Providing anonymized data for statistical or academic research purposes.
- Submission upon legal requests from investigative authorities as per prescribed procedures.

❑Outsourcing of Collected Personal Information Handling
The Clinic does not outsource personal information handling.

❑Rights of Users and Legal Representatives and How to Exercise Them
For members under the age of 14, registration requires the consent of a legal representative, with minimal information collected for this purpose. Legal representatives can access, correct, or delete the child's information through a verification process.

❑Withdrawal of Consent / Membership Withdrawal Method
Since the website operates without membership registration, collection, use, or provision of personal information is impossible by default. For deletion of online inquiries, contact the Personal Information Manager.

Installation/Operation and Refusal of Automatic Personal Information Collection Devices
The Clinic uses cookies for website operation purposes. You can choose cookie options via your browser settings.

❑Personal Information Manager
- Manager: Not disclosed
- Handler: Legal Director
- Position: Legal Director
- Contact: 02-517-1675
Email: 1675ap.topline@gmail.com (No advertising or partnership inquiries)

❑Measures to Ensure the Safety of Personal Information
The Clinic employs various security measures for personal information protection, including firewall systems and security education for staff handling personal information.

❑Obligation to Notify Changes in Policy
This privacy policy was established on August 25, 2020. Any changes will be announced on the website at least 7 days prior to implementation.

Date of Announcement: August 25, 2020
Date of Implementation: August 25, 2020

Apgujeong Topline Clinic operates its hospital policies based on respect for the rights and demands of patients and guardians. The "Rights and Responsibilities of Patients" is specifically set to enhance these rights and provide the best medical services to those utilizing the hospital.

< Rights of Patients >

Right to Medical Care
Patients have the right to receive health care services for the protection and improvement of their health, and should not face discrimination or violations of their rights, regardless of gender, age, religion, status, nationality, language, race, or physical, mental, and economic circumstances. Medical personnel cannot refuse treatment without just cause.

Right to Information and Autonomy
Patients have the right to receive sufficient explanation and to ask detailed questions about the specialty of the attending medical staff, their disease status, treatment purposes, treatment plans, methods, expected outcomes and side effects, discharge plans, medical costs, participation in medical research, and organ donation consideration. Patients also have the right to decide whether to agree to these matters. Within ethical boundaries, they can stop or refuse specific treatments and planned care once it has begun, and can hear explanations about alternative treatments before making decisions.

Right to Confidentiality
Patients have the right to have their physical and health-related secrets and personal privacy protected. Medical staff and institutions cannot disclose personal information, including secrets, without obtaining patient consent, except in cases defined by law such as criminal investigations.

Right to Request Consultation and Mediation
If disputes arise regarding medical services, patients have the right to request consultation and mediation from internal or external organizations (such as the Korea Consumer Agency or the Korea Medical Dispute Mediation and Arbitration Agency).

Right to Respect for Personal Beliefs and Values
Patients shall not be discriminated against or have their rights infringed upon for reasons related to their cultural or religious beliefs and values.

Right to Physical Protection and Safety
Patients have the right to be protected from potential risks that may occur within the hospital and to maintain their mental and physical stability.

< Responsibilities of Patients >

Duty of Trust and Respect Towards Medical Staff
Patients are required to accurately inform the medical staff about their health-related information and to trust and respect the treatment plans outlined by the medical professionals.

Duty Not to Receive Care Through Fraudulent Means
Patients must identify themselves prior to treatment and must not receive treatment under false pretenses, such as using someone else's name.

Duty to Comply with Hospital Regulations
Patients must comply with relevant hospital regulations and respect staff and other patients, as well as diligently fulfill any financial obligations they have entered into with the hospital.

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